Shipping & Returns

Made for the Miles. Sent With Care.

Most Red Maple K9 Gear products are made to order and prepared with care. Below is a quick guide to what to expect when you place an order, from production through delivery and—if needed—a return.

Shipping

Processing time

Most standard orders are prepared for shipment within 3–5 business days.

Personalized, custom-sized, custom-configured, or otherwise customized gear may require additional production time. If a product requires more time, the estimated processing window will be shown on the product page, at checkout, or in your order confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from carrier transit time.

Delivery and tracking

We currently ship within the United States.

Shipping options and rates are shown at checkout. After your order ships, you will receive a shipping confirmation email with tracking information when it is available.

Carrier delivery estimates begin after the package is accepted by the carrier. Transit times may be affected by weather, holidays, carrier volume, rural delivery areas, or other circumstances outside our control.

Need to update an address?

Email hello@redmaplek9gear.com as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has entered production, has been packed, or has been transferred to the carrier.

Shipping delays

If we expect an order to ship later than the timeframe stated at checkout or otherwise promised, we will contact you with an updated estimated ship date and available options.

Returns & Refunds

Our return window

Eligible, unused items may be returned within 30 days of delivery.

To qualify for a return, gear must be unused, unworn, clean, and in the same condition in which it was received. Items must be free of mud, hair, odor, scratches, or other signs of use and include original packaging, tags, and included components where applicable.

Because dog gear comes into contact with pets and outdoor environments, we cannot accept returns of used gear.

Made-to-order and custom gear

Standard, non-personalized made-to-order items may be returned if they meet the conditions above.

Personalized, engraved, custom-sized, custom-configured, or otherwise customized items are final sale and cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

Not sure about size, hardware, or the right product before ordering? Contact us first—we are glad to help you choose gear that fits your dog and your use.

Start a return

To request a return, email hello@redmaplek9gear.com with:

  • Your name and order number
  • The item or items you would like to return
  • A brief reason for the return
  • Photos, if the item is damaged, defective, or incorrect

Please do not ship an item back before receiving return instructions.

Return shipping and refunds

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is the result of our error or a verified product defect.

Once an eligible return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for your bank or payment provider to post the refund.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, email hello@redmaplek9gear.com within 7 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label.

We will review the issue and, where appropriate, arrange a replacement, repair, store credit, or refund. Do not continue using any gear you believe may be defective or unsafe.

Need help?

Questions about shipping, tracking, return eligibility, sizing, materials, or selecting the right equipment for your dog?

Email: hello@redmaplek9gear.com
Location: Augusta, Michigan

We typically respond within 1–2 business days.