Refund policy

Last updated: September 18, 2026

At Red Maple K9 Gear, we want you and your dog to be confident in your gear. If something is not right, please contact us and we will work to make it right.

Returns

We accept returns of eligible items within 30 days of delivery.

To be eligible for a return, an item must be:

• Unused, unworn, and free of mud, hair, odor, scratches, or other signs of use

• In the same condition in which it was received

• Returned with original packaging, tags, and included items, where applicable

• Accompanied by proof of purchase or order number

Because dog gear is used outdoors and may come into contact with pets, we cannot accept returns of used items for hygiene and safety reasons.

Made-to-order items

Many Red Maple K9 Gear products are made to order. Standard, non-personalized made-to-order items may be returned if they meet the return conditions above.

Personalized, engraved, custom-sized, custom-configured, or otherwise customized items are final sale and are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

If you are uncertain about sizing, materials, hardware, or product compatibility before ordering, please contact us before purchase. We are glad to help you choose the right gear for your dog.

Non-returnable items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Personalized, engraved, custom-sized, custom-configured, or otherwise customized items

• Final-sale, clearance, or marked-down items

• Gift cards

• Items that have been used, worn, altered, damaged, or returned without original components

How to start a return

To request a return, email hello@redmaplek9gear.com with:

• Your name

• Order number

• The item or items you would like to return

• A brief reason for the return

• Photos, if the item is damaged, defective, or incorrect

If your return is approved, we will send return instructions. Please do not send products back without first contacting us, as we may be unable to accept or identify unauthorized returns.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service and keeping proof of shipment. Red Maple K9 Gear is not responsible for packages lost or damaged in transit back to us.

Original shipping charges are non-refundable unless the return is due to our error or a verified product defect.

Exchanges

The fastest way to receive a different size, color, or product is to return the eligible unused item for a refund and place a new order.

If you need sizing guidance before ordering or before starting a return, contact us at hello@redmaplek9gear.com. Please include your dog’s neck measurement, breed or approximate size, and the product you are considering.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged in transit, defective, or different from what you ordered, contact us within 7 days of delivery at hello@redmaplek9gear.com.

Include your order number and clear photos of the item, packaging, and any issue you found. We will review the situation and, where appropriate, arrange a replacement, repair, store credit, or refund.

Do not continue using a product you believe may be defective or unsafe.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, refunds are issued to the original payment method. Please allow 5–10 business days after approval for your bank or payment provider to post the refund.

If a return does not meet the conditions above, we may return the item to you at your expense or decline the refund.

Order cancellations

Orders may be cancelled only before production, customization, or fulfillment has begun. Because many Red Maple K9 Gear products are made to order, contact us as soon as possible if you need to cancel or change an order.

Once work has begun on a personalized, custom-sized, custom-configured, or otherwise customized item, the order may not be eligible for cancellation or refund except where required by law.

Contact us

For questions about returns, refunds, product issues, or sizing, contact:

Red Maple K9 Gear
Augusta, Michigan
hello@redmaplek9gear.com

Before publishing

Add this policy in Shopify Admin → Settings → Policies → Return and refund policy, save it, and then link it in the footer under Customer Care. Shopify allows you to add a store-specific return-and-refund policy and publish it as part of your storefront policies.help.shopify+1

This draft is a practical customer-policy template rather than legal advice. Your stated production and shipping timelines should be realistic and supported by how you actually fulfill orders; U.S. online-order rules require sellers to have a reasonable basis for their advertised shipping promises.