Shipping policy

Last updated: September 18, 2026

At Red Maple K9 Gear, many products are made to order and built with care. We aim to keep shipping information clear so you know what to expect from order placement through delivery.

Order processing

Most standard orders are processed and prepared for shipment within [3–5 business days] after the order is placed.

Made-to-order, personalized, engraved, custom-sized, custom-configured, or otherwise customized products may require additional production time. Estimated processing times for these items will be shown on the applicable product page, at checkout, or in your order confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours, on weekends, or on holidays are processed on the next business day.

Processing time is the time it takes us to prepare an order for shipment. It does not include carrier transit time.

Shipping methods and delivery estimates

We currently ship to addresses within the United States.

Available shipping options and costs are displayed at checkout. Carrier delivery estimates begin after an order has been shipped and are separate from production and processing time.

Typical carrier transit estimates within the contiguous United States are:

Delivery estimates are not guaranteed. Weather, carrier volume, holidays, rural delivery areas, incorrect addresses, and other circumstances outside our control may affect transit times.

Shipping rates

Shipping charges are calculated at checkout based on the selected shipping method, delivery destination, package size or weight, and current carrier rates.

Orders of $85 or more shipped within the contiguous United States qualify for free standard shipping. Free-shipping eligibility is calculated after discounts and before applicable taxes, unless otherwise stated at checkout.

Order tracking

When your order ships, we will send a shipping confirmation email to the email address provided at checkout. If tracking is available for your shipment, the email will include tracking information.

Please allow up to 24–48 hours after a shipment notification for carrier tracking to update.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to update a shipping address, contact us immediately at hello@redmaplek9gear.com. We will do our best to help, but we cannot guarantee changes once an order has entered production, been packed, or been transferred to a carrier.

Red Maple K9 Gear is not responsible for delays, lost packages, or additional shipping costs caused by an incorrect, incomplete, or undeliverable address provided by the customer.

Delays and backorders

If we expect that an order cannot ship within the processing timeframe stated at checkout or otherwise promised, we will contact you with an updated estimated shipment date and available options.

If you do not wish to wait for a delayed order, you may cancel for a refund before the order ships, subject to the rules for personalized or custom items that are already in production.

For U.S. internet orders, sellers must have a reasonable basis for stated shipping promises. If a seller cannot ship within the promised time—or within 30 days when no shipment time is stated—the seller must notify the customer, provide a revised shipment date, and explain the right to cancel for a prompt refund.ftc+1

Lost, stolen, or damaged packages

If your package arrives damaged, please contact us within 7 days of delivery at hello@redmaplek9gear.com. Include your order number and clear photos of the product, packaging, and shipping label.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier. Then contact us at hello@redmaplek9gear.com and we will help you determine appropriate next steps.

Once an order has been delivered to the address provided at checkout, Red Maple K9 Gear is not responsible for theft or loss after delivery. However, we will make reasonable efforts to assist with a carrier claim where appropriate.

International shipping

We currently ship only within the United States. We do not offer international shipping at this time.

Returns and refunds

Return eligibility, refunds, exchanges, damaged items, and cancellations are governed by our Return & Refund Policy. Please review that policy before placing an order.

Contact us

For shipping questions, address changes, tracking help, or delivery issues, contact:

Red Maple K9 Gear
Augusta, Michigan
hello@redmaplek9gear.com